FAQ
FAQ
How do I place an order on the Bioten website?
To place an order, simply browse our website, select the desired products from our face range, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed promptly to ensure timely delivery. Therefore, modifications or cancellations may not be possible. Please contact our customer service team for assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's delivery status on our website or the designated courier's website.
What is your shipping policy?
We offer standard and expedited shipping options for domestic and international orders. Shipping fees and delivery times vary depending on the destination and chosen shipping method. Please refer to our shipping policy page for detailed information.
What if my order arrives damaged or incomplete?
In the rare event that your order arrives damaged or incomplete, please contact our customer service team immediately. We will gladly assist you in resolving the issue and arranging for a replacement or refund as needed.
Do you offer returns or exchanges?
Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase for any reason, you may return or exchange the item(s) within a specified timeframe. Please review our return policy page for detailed instructions and eligibility criteria.
Are your products cruelty-free and vegan?
Yes, all Bioten skincare products in our face range are cruelty-free and formulated without animal-derived ingredients. We are committed to ethical and sustainable practices in our product development and manufacturing processes.
How can I contact customer service for further assistance?
For any inquiries or assistance regarding your orders, products, or general questions, please contact our customer service team via email at info@bioten.com.au